Says Dean Pavely, Sales Adviser at Oxford’s Electric Center, reflecting on the benefits of studying the Lamps and Lighting module.
This module, Dean’s 4th Distinction grade in a row, is part of the Specialist Product Knowledge Programme. The Programme is designed to help teams throughout EDA’s member organisations improve their product knowledge and with it their service to customers.
Dean adds this latest Distinction to his previous top grades for:
“I knew nothing about electrical wholesaling prior to working here,” he adds “but this Programme has helped me learner about the products we sell and with my customer service skills.
“I now feel more confident helping customers.”
For more stories like Dean’s, take a look at our gallery of success stories.
To find out more about how the Specialist Product Knowledge Programme could help your team call the EDA on 020 3141 7350 or email us here.