Product Knowledge Modules

Developed exclusively for the EDA, these 12 distance-learning courses offer flexible distance-learning professional training to help your team sell, up-sell and cross-sell.

Each module is a stand-alone course, comprising a hard copy textbook and a digitally fillable End of Module Assessment (EMA). You have 10 weeks from start to finish: that's 8 weeks to work through the textbook and 2 weeks to complete and return the EMA.

For help and support call the EDA head office on 020 3141 7350.

Front covers of the 12 modules in the EDA Product Knowledge Programme

Professional product training modules
give your business a commercial edge

EDA Product Knowledge Programme is designed to help you lock-in your customer relationships with sparkling product know-how that helps your business stand out from the crowd.
This Programme is suitable for both EDA members (wholesalers) and EDA affiliates (manufacturers and service providers).

The Programme is a suite of 12 distance learning training courses, each one comprising a hard copy distance-learning textbook plus an electronically fillable End of Module Assessment (EMA).

This 12-module Programme has been developed exclusively for EDA members and affiliates by product experts and the Institution of Engineering and TechnologyThey are designed to keep your team up-to-speed with the multitude of hi-tech products on the market, and boosts their confidence and credibility with customers.

Created exclusively for the EDA

It’s taken us over two years to develop the Programme. That’s because each Module has been rigorously and carefully planned by a dedicated working group of market-leading wholesalers and manufacturers, with each group led by an expert author. What’s more, the Programme is only available to EDA members and affiliates.

The EDA appointed the Institution of Engineering and Technology (IET) to help manage the production of the modules. The programme has achieved City & Guilds accredited programme status.

12 modules to choose from, each is a two-part stand-alone course

Each module comprises:

  1. A hard copy Textbook: this is mailed out by FedEx to the manager who has made the order to hand over to the learner. The Textbooks can be used to make notes in and to keep for future reference and they do not need to be returned. You can view the module flip books further down this page.
  2. An electronically fillable End of Module Assessment (EMA): the EMA is emailed out to you as manager and should be completed on a computer by the learner. As the manager, it is your responsibility to order the EMA at the right time for your learner, typically the 8 week point. Simply email the IET via this link, and include the name of the learner and the module they are studying.

About the End of Module Assessment (EMA)

Read more about the EMA, how to order, how to complete it and top tips on getting a distinction. There’s also a sample EMA for you to download, plus the answers to give you an idea of what the assessors are looking for.

Scroll down for a flip-book preview of each Module and what’s covered.

Download your PDF of
‘Studying for success – a guide for managers’

A good place to start, this short guide offers an overview of the key stages involved in studying the EDA Product Knowledge Modules, and your role in supporting the learner in your team to achieve success.

Front cover of Studying for Success - a guide for managers

FAQs and EDA help

If you can’t find the answer to your query here, the EDA is ready to help. Contact Rose on 020 3141 7355 , by email or our quick online form here. Support is also available from the IET’s Customer Service Team on 01438 211 464.

When will I receive the module textbook?
Once your order is received and paid for, using one of the 3 payment options, your order is sent out from the IET in 3 – 5 days by FedEx, in the order in which you requested them. The package will need to be signed for.

How long is each course?
There’s 10 weeks to work through the textbook and to complete the End of Module Assessment (EMA). Typically, that’s 8 weeks for the textbook and 2 weeks for the EMA.

How do I order my End of Module Assessment (EMA)?
Only a Manager can request an EMA. They can email the IET via this link giving your name and the module you are studying. Your EMA will then be emailed to the Manager as an interactive PDF which needs to be completed electronically. You will need the most up-to-date version of Adobe Reader – it is free.

What if I want to attach further evidence to back up my EMA answers?
That’s fine. Just attach them to the email your Manager will send with the completed EMA.

What do I do with my Textbook once I have completed the EMA?
It’s yours to keep and to refer back to. Please do not send it back to the EDA or the IET.

Quick link to the ordering page 

Order now: choose from 12 modules

It’s up to you which training modules you order for your team and in which order they are studied, but experience has shown that the Introduction to the Principles of Electricity provides a good grounding.

Your benefits at a glance

  1. Distance-learning: study can be tailored around business and home commitments, with no ties to college or a computer
  2. Subjects: you choose only the subjects you or your team needs, whether that’s one module or all 12
  3. Order of study: the modules can be studied in any order, it’s completely up to you but Introduction to the Principles of Electricity offers a good grounding for further study. There is space on the order forms for you to confirm the order of study.
  4. Discounts: the more modules you order the more cost effective it is. You’ll find more information below on your payment options.
  5. Dispatch: Module textbooks are sent out singly and in order of study. They are sent to the authorising manager who hands them over to the learner.
  6. Support: Test Your Knowledge, Jargon Buster, Activities, Go the Extra Mile! These extra activities are included within each Module workbook to help learners succeed.
  7. Transfer window: if a member of your team has started a module and then leaves your business, ut can be transferred to another person as long as the End of Module Assessment (EMA) has not been sent. To start the transfer process email the IET here.
  8. 10 weeks: that’s the amount of time for each training course and complete the and End of Module Assessment (EMA). Typically, allow eight weeks to work through the textbook and two weeks to complete the EMA.
  9. Online assessment:  the EMA is open-book, which means the learner can refer to the textbook during the assessment.  The EMA is a fillable PDF and it’s sent out towards the end of the 10 weeks. The EMA does not have to be completed in one sitting and can instead be broken down into bite-sized chunks.
  10. Achievement: those who successfully complete a Module will be awarded  a Pass, Credit or Distinction
  11. Certificates: a City & Guilds Certificate of Achievement is issued to each successful learner.  Plus there’s an additional EDA Certificate for those who complete five modules and an EDA Diploma for those who complete 10 modules.

Introducing the EDA Product Knowledge Modules

Below you'll see what's included in each module and the learning outcomes. Each module is a two-part course comprising a hard copy textbook and a digitally fillable End of Module Assessment (EMA).

Introduction to the Principles of Electricity

This module covers:

  • Introduction to electricity
  • Direct current and alternating current
  • Electrical safety
  • Ratings and markings of electrical equipment
  • Introduction to low-voltage electrical installations
  • Electricity and the environment
  • Qualifications and accreditations for electrical installation work

At the end of the module, learners will understand:

  • what electricity is, the terms and phrases you’ll come across in this area and the basic principles behind what powers electrical goods;
  • key issues around electrical safety, electrical installations and appliances and how to read the ratings of electrical equipment;
  • the impact of electrical equipment and installations on the environment;
  • qualifications and accreditation of electricians.

Wiring Devices and Controls

This module covers:

  • Introduction to wiring devices and controls
  • Switches
  • Styles, mounting arrangements and backboxes for wall-mounted socket-outlets and switches and associated products
  • Plugs and socket-outlets
  • Fixed wiring to free wiring connection devices
  • Modular wiring accessories
  • Other overhead lighting accessories
  • Ancillaries
  • Smart controls

At the end of this module, learners will understand:

  • wiring devices for fixed wiring installations; the wiring that is connected to the building fabric itself or to items fixed within the building, such as kitchen furniture (for example, cupboards, worktops), fixed wardrobes, etc;
  • wiring devices and appliance couplers for appliance cords, including plugs;
  • related accessories such as adaptors that connect into plugs, including timers and similar power control devices.


This module covers:

  • Fundamentals of Lighting
  • Basics of Lighting Design
  • Safety Considerations of Lighting
  • Maintenance Considerations of Lighting
  • Environmental Considerations of Lighting

At the end of this module, learners will understand:

  • a summary of the applications of lighting;
  • some basic design criteria, including:
    • understanding lumen output of lamp
    • understanding lux levels to compare lighting solutions;
    • the impact and use of colour
  • the types of technology used for lamps and the key components of a lighting system;
  • understanding labelling on lamp packaging;
  • topics specific to lighting, such as: electrical safety, maintenance; environmental considerations.

Distribution, Switchgear and Protection

This module covers:

  • Generation Transmission and Distribution
  • Distributing Electricity within a Property
  • Protection and Control Devices
  • Additional Protection
  • Supply and Metering
  • Specialist Applications

At the end of this module, learners will understand:

  • an overview of the different types of electricity generation and how electricity reaches the end user;
  • how the electricity supply enters homes and commercial premises and earthing arrangements;
  • the different type of billing meters that are used by the supplier;
  • consumer units and distribution boards and the protective devices that fit in these units;
  • the different types of additional protection such as residual current devices (RCDs).

Fire, Safety and Security Systems

This module covers:

  • Fire detection and alarm systems for non-domestic buildings
  • Domestic (household) fire alarm systems
  • Emergency lighting systems
  • Intruder detection and alarms
  • Access control and building intercom systems
  • Video surveillance systems

At the end of this module, learner will understand:

  • fire detection and alarm systems for industrial and commercial buildings, as well as for houses;
  • emergency lighting, which provides illumination to allow the safe evacuation of a building in the event of a failure of the main electricity supply;
  • intruder alarm systems that detect and then warn of an intrusion;
  • access control and building intercoms that are used to manage the entry and exit points to particular areas and buildings;
  • video surveillance systems for the viewing of live and recorded images taken from a range of different cameras and with a variety of lenses.


Industrial Controls

This module covers:

  • Switches and Indicators
  • Relays and Contractors
  • Fuses and Breakers
  • Motors and Motor Controls
  • Power Supplies
  • Enclosures and Panel Layout
  • Programmable Control and Automation
  • Sensing and Instruments
  • Environmental Considerations
  • Trends in Industrial Controls

At the end of this module, learners will understand:

  • why industrial controls matter;
  • what sort of equipment is used;
  • when to use different types of equipment;
  • how equipment works and is connected together.


This module covers:

  • Promotion of uptake of renewables
  • Solar photovoltaic
  • Electrical energy storage systems
  • Electric vehicles
  • Heat pumps
  • Wind turbines
  • Energy conservation

At the end of this module, learners will understand:

  • how innovation and dwindling fossil fuel supplies are leading to cheaper and cleaner energy being introduced in homes and businesses in the UK;
  • renewable sources of electricity including:
    • solar (photovoltaic)
    • wind
    • geothermal (heat pumps)
    • combined heat and power
    • energy storage
    • energy conservation
  • the various components that make up domestic and commercial renewable energy schemes.

.Lighting: (Systems and Controls)

This module covers:

• The connection between lamp fixtures and dimmers, sensors and switchers
• The different type of lighting controls used
• Common lighting controls protocols
• The effects of lighting on a person’s wellbeing and productivity
• Note: as this is a specialist module we do recommend completing Lighting (Intro) before undertaking this module

At the end of this module, learners will understand:

  • Understand different types of lighting controls
  • Understand common lighting control protocols
  • Be able to recommend solutions to customers about their common lighting problems
  • Recognise opportunities in which you can up-sell automation by recommending lighting controls

Heating and Ventilation

This module covers:

  • Principles of heat
  • Heating – Elements, controls and types of heaters
  • The principles of hot water
  • Types of water heaters
  • The principles of ventilation
  • Ventilation applications

At the end of this module, learners will understand:

  • The principles of heating and the various heaters that can be used for heating a building or a space
  • The principles of hot water, the methods of heating/controls and the products associated with providing hot water including cylinders, wash units and showers
  • The principles of ventilation, the five systems in use, the range of fans in use and the ventilation applications relevant to particular locations

Cables & Cable Management

This module covers:

  • Wiring systems
  • Telecommunications cables
  • Optical fibre cables
  • Special cables
  • Standard and counterfeit cables
  • Cable fire performance
  • Cable management systems
  • Cable termination

At the end of this module, learners will understand:

  • Cable types, sizes and identification
  • Conductor construction and materials
  • Typical cable applications
  • The fire performance of cables
  • Cable terminations and cable connectors

Customer Services

This module covers:

  • What is excellent customer service?
  • The customer journey
  • Customer service: right first time, every time
  • The importance of stock availability
  • Time management
  • The skills of questioning and listening
  • Selling add-ons as a service
  • Measuring customer service and going the extra mile

At the end of this module, learners will understand:

  • What constitutes as great customer service
  • Why getting it right first time is critical
  • How to speak with more confidence to your customer

Coming Soon

  1. IT and Data Infrastructure: You can pre-order and it’s available to study from early Spring 2019.