Product Knowledge Modules

Got a question? Contact the EDA on 020 3141 7350 or email

Professional product training gives
your business a commercial edge

EDA Product Knowledge Programme is designed to help you lock-in your customer relationships with sparkling product know-how that helps your business stand out from the crowd.

Two years in development, these 12 distance-learning training modules keep your team up-to-speed with the multitude of hi-tech products on the market, and boosts their confidence and credibility with customers.


Mix and match: choose only the training you need

You’ll find flip-book samples of each title further down this page:

  • Introduction to the Principles of Electricity
  • Lighting (Introduction)
  • Lighting (Systems and Controls)
  • Cables and Cable Management
  • Wiring Devices and Controls
  • Distribution, Switchgear and Protection
  • Fire Safety and Security Systems
  • Heating and Ventilation
  • Renewables
  • IT and Data Infrastructure
  • Industrial Controls
  • Customer Services

Double accreditation for your reassurance

The EDA Programme has achieved City & Guilds Accredited Programme status. Everyone who achieves a Pass, Credit or Distinction in their End of Module Assessment (EMA) earns a personalised City & Guilds certificate.

In addition to City & Guilds Accreditation, all 12 training modules have been reviewed and approved by The CPD Certification Service and are now CPD accredited.

CPD – or Continuing Professional Development – describes the process of maintaining and enhancing the knowledge and skills you need to deliver the best professional service to your customers.

Request a CPD Certificate

When you achieve a Pass, Credit or Distinction in an EDA training module, you can request a CPD certificate for your portfolio as proof or your Continuing Professional Development.

For new entrants and experienced professionals

This award winning programme is suitable for:

  • members and affiliates
  • experienced professionals who wants to refresh and consolidate their knowledge
  • new entrants to the sector who want to get up-to-speed quickly

The EDA Product Knowledge Programme won the Best Training Provider Award in the EW Awards 2019

Flexible and convenient

Each Module is a stand-alone training course comprising two elements:

  1. a hard copy Textbook (your learner keeps it for future reference) and
  2. a digitally fillable End of Module Assessment (EMA).

The EDA  has partnered with The Institution of Engineering and Technology (IET), and they manage the Programme on our behalf.

How the Programme works

  • You order only those modules you need, and you decide the order of study
  • High quality full colour Textbook with ‘Test your Knowledge’ in each chapter, plus additional learning ideas and support throughout
  • Distance-learning means study can be tailored around business and home commitments
  • There’s 10 weeks to complete each module and EMA
  • Flexibility and support lets you transfer the module if a team member leaves (must be before EMA issued), arrange a deadline extension, and request learning support
  • EMA can be completed in several sittings so you can keep coming back to perfect it
  • EMA is an open-book assessment. That means students can refer to the Textbook, manufacturer materials, and the internet
  • Personalised City & Guilds’ Certificate of Achievement for every module success – Pass, Credit or Distinction
  • Additional EDA certificates for completing 5 and 10 modules

Prices, discounts and ordering

For more on the three ways to pay.

Managers: your role in study success

Studying for success – a guide for managers’ offers an overview of the key stages involved in the Programme, and your role in supporting the learner in your team to achieve success.

  • Overview of the study schedule
  • Making use of your transfer window
  • Week-by-week: hints, tips and email support
  • Assessment time
  • Getting the results
  • Share your success


If you have a question, call the EDA on 020 3141 7350 or use this quick online form
Below you’ll find flip-book previews of each Textbook.

Preview each EDA Product Knowledge Textbook

See what's included in each module and the learning outcomes.

Introduction to the Principles of Electricity

This module covers:

  • Introduction to electricity
  • Direct current and alternating current
  • Electrical safety
  • Ratings and markings of electrical equipment
  • Introduction to low-voltage electrical installations
  • Electricity and the environment
  • Qualifications and accreditations for electrical installation work

At the end of the module, learners will understand:

  • what electricity is, the terms and phrases you’ll come across in this area and the basic principles behind what powers electrical goods;
  • key issues around electrical safety, electrical installations and appliances and how to read the ratings of electrical equipment;
  • the impact of electrical equipment and installations on the environment;
  • qualifications and accreditation of electricians.

Wiring Devices and Controls

This module covers:

  • Introduction to wiring devices and controls
  • Switches
  • Styles, mounting arrangements and backboxes for wall-mounted socket-outlets and switches and associated products
  • Plugs and socket-outlets
  • Fixed wiring to free wiring connection devices
  • Modular wiring accessories
  • Other overhead lighting accessories
  • Ancillaries
  • Smart controls

At the end of this module, learners will understand:

  • wiring devices for fixed wiring installations; the wiring that is connected to the building fabric itself or to items fixed within the building, such as kitchen furniture (for example, cupboards, worktops), fixed wardrobes, etc;
  • wiring devices and appliance couplers for appliance cords, including plugs;
  • related accessories such as adaptors that connect into plugs, including timers and similar power control devices.


This module covers:

  • Fundamentals of Lighting
  • Basics of Lighting Design
  • Safety Considerations of Lighting
  • Maintenance Considerations of Lighting
  • Environmental Considerations of Lighting

At the end of this module, learners will understand:

  • a summary of the applications of lighting;
  • some basic design criteria, including:
    • understanding lumen output of lamp
    • understanding lux levels to compare lighting solutions;
    • the impact and use of colour
  • the types of technology used for lamps and the key components of a lighting system;
  • understanding labelling on lamp packaging;
  • topics specific to lighting, such as: electrical safety, maintenance; environmental considerations.

Distribution, Switchgear and Protection

This module covers:

  • Generation Transmission and Distribution
  • Distributing Electricity within a Property
  • Protection and Control Devices
  • Additional Protection
  • Supply and Metering
  • Specialist Applications

At the end of this module, learners will understand:

  • an overview of the different types of electricity generation and how electricity reaches the end user;
  • how the electricity supply enters homes and commercial premises and earthing arrangements;
  • the different type of billing meters that are used by the supplier;
  • consumer units and distribution boards and the protective devices that fit in these units;
  • the different types of additional protection such as residual current devices (RCDs).

Fire, Safety and Security Systems

This module covers:

  • Fire detection and alarm systems for non-domestic buildings
  • Domestic (household) fire alarm systems
  • Emergency lighting systems
  • Intruder detection and alarms
  • Access control and building intercom systems
  • Video surveillance systems

At the end of this module, learner will understand:

  • fire detection and alarm systems for industrial and commercial buildings, as well as for houses;
  • emergency lighting, which provides illumination to allow the safe evacuation of a building in the event of a failure of the main electricity supply;
  • intruder alarm systems that detect and then warn of an intrusion;
  • access control and building intercoms that are used to manage the entry and exit points to particular areas and buildings;
  • video surveillance systems for the viewing of live and recorded images taken from a range of different cameras and with a variety of lenses.


Industrial Controls

This module covers:

  • Switches and Indicators
  • Relays and Contractors
  • Fuses and Breakers
  • Motors and Motor Controls
  • Power Supplies
  • Enclosures and Panel Layout
  • Programmable Control and Automation
  • Sensing and Instruments
  • Environmental Considerations
  • Trends in Industrial Controls

At the end of this module, learners will understand:

  • why industrial controls matter;
  • what sort of equipment is used;
  • when to use different types of equipment;
  • how equipment works and is connected together.


This module covers:

  • Promotion of uptake of renewables
  • Solar photovoltaic
  • Electrical energy storage systems
  • Electric vehicles
  • Heat pumps
  • Wind turbines
  • Energy conservation

At the end of this module, learners will understand:

  • how innovation and dwindling fossil fuel supplies are leading to cheaper and cleaner energy being introduced in homes and businesses in the UK;
  • renewable sources of electricity including:
    • solar (photovoltaic)
    • wind
    • geothermal (heat pumps)
    • combined heat and power
    • energy storage
    • energy conservation
  • the various components that make up domestic and commercial renewable energy schemes.

.Lighting: (Systems and Controls)

This module covers:

  • Types of lighting controls
  • Dimming LED Retro-Fit lamps and LED fixtures
  • Multi-way control of stand-alone dimmers
  • Wired low-voltage lighting control protocols explored
  • Low-voltage wiring for lighting controls
  • Motion sensors
  • Wireless lighting controls
  • The Internet of Things and smart-phone app controls
  • Emergency lighting controls
  • Lighting control modules in commercial buildings

At the end of this module, learners will understand:

  • Understand different types of lighting controls
  • Understand common lighting control protocols
  • Be able to recommend solutions to customers about their common lighting problems
  • Recognise opportunities in which you can up-sell automation by recommending lighting controls

Heating and Ventilation

This module covers:

  • Principles of heat
  • Heating – Elements, controls and types of heaters
  • The principles of hot water
  • Types of water heaters
  • The principles of ventilation
  • Ventilation applications

At the end of this module, learners will understand:

  • The principles of heating and the various heaters that can be used for heating a building or a space
  • The principles of hot water, the methods of heating/controls and the products associated with providing hot water including cylinders, wash units and showers
  • The principles of ventilation, the five systems in use, the range of fans in use and the ventilation applications relevant to particular locations

Cables & Cable Management

This module covers:

  • Wiring systems
  • Telecommunications cables
  • Optical fibre cables
  • Special cables
  • Standard and counterfeit cables
  • Cable fire performance
  • Cable management systems
  • Cable termination

At the end of this module, learners will understand:

  • Cable types, sizes and identification
  • Conductor construction and materials
  • Typical cable applications
  • The fire performance of cables
  • Cable terminations and cable connectors

Customer Services

This module covers:

  • What is excellent customer service?
  • The customer journey
  • Customer service: right first time, every time
  • The importance of stock availability
  • Time management
  • The skills of questioning and listening
  • Selling add-ons as a service
  • Measuring customer service and going the extra mile

At the end of this module, learners will understand:

  • What constitutes as great customer service
  • Why getting it right first time is critical
  • How to speak with more confidence to your customer

IT and Data Infrastructure

This module covers:

  • Information technology/data communications
  • Uninterruptible power supply
  • Structures cabling
  • Cabinets and racks
  • Connectivity
  • Termination
  • Test equipment
  • Cloud computing and data centres
  • Quality and best practice

At the end of this module, learner will understand:

  • The types of products connected to this sector
  • The type of work carried out by electrical contractors
  • How to help the increasing numbers of your customers who are delivering IT and Data Infrastructure projects
  • The rules and regulations that apply