Collection Success: Solutions for Improving Cash Flow

Don’t let the burden of bad debt get the better of your business
Collection Success: Solutions for Improving Cash Flow - 1-day training course

Sharpen up your credit control processes with our 1 day bootcamp

When poor credit control processes lead to cash flow issues, it can be difficult to pay suppliers, overheads and sometimes, employee wages.

Over time, repeatedly extending large credit limits to customers who fail to meet payment deadlines could put a business seriously at risk, even resulting in liquidation.

Whilst every overdue payment needs to be looked at on its own merits it is worth remembering that friendships and loyalty disappear when a company gets into financial difficulty.

Working in partnership with the Chartered Institute of Credit Management (CICM) we have developed a face-to-face course for existing and new staff to hone credit management skills.

Remember: A sale is only a sale after it is paid for.

Implement regular robust credit control procedures now to avoid the pain of late payers and the risk of writing off bad debts later

According to recent data from the Insolvency Service, the UK construction industry has recorded the highest number of insolvencies across all sectors in the 12 months leading up to March 2023.

  • A total of 4,165 insolvencies were lodged in the first three months of 2023 alone
  • These accounted for nearly one-fifth (19%) of all cases in industries with captured data.
  • Not far behind construction is wholesale and retail trade and repair of vehicles (3,518 insolvencies, 16% of cases).

Through this new course Collection Success: Solutions for Improving Cash Flow our expert tutors will firstly identify best practice procedures for credit management within your business/branch at every level of the credit control process and secondly help with tips and tools should you need to chase debtors for payment.

The course will deliver practical skills and provide the necessary tools to use in your workplace providing you with the knowledge to improve your  collection results, and give you greater confidence to succeed.

No dates available for this course currently.
If you are interested please all the EDA's Education and Training team on 020 3141 7350

Partnering with the credit control professionals to offer EDA businesses a new training opportunity
Chartered Institute of Credit Management
A 1-day in-person course for existing and new staff to hone credit management skills.

Collection Success: Solutions for Improving Cash Flow is aligned to these CICM Professional Standards:

  • BS 2 Business and regulatory acumen
  • BS 3 Know your customer/client
  • BS 5 Innovation and change
  • PS 1 Communication and relationship-building
  • PS 2 Problem-solving and decision-making
  • PS 4 Passion for learning and drive for results
  • B1 Inquiring; B2 Future Focused; B4 Resilient.
Your Credit Control Bootcamp tutor
Jules Eames FCICM your EDA Credit Control Bootcamp tutor

Jules Eames FCICM (grad); PGCE, is a qualified teacher, trainer, and credit manager with experience in credit and debt specialisms across the O2C (Order to Cash) spectrum and ancillary businesses, in consumer, B2B and export markets.

With over 20 years in active Credit Management and a pivotal role in the development and delivery of teaching and training within the Chartered Institute of Credit Management (CICM), Jules is passionate about helping credit professionals be the best they can be.

Her enthusiastic, interactive courses offer practical, workable, and realistic approaches to relevant subjects, imparting the knowledge and skills needed to drive positive results and greater confidence.

Collection Success: Solutions for Improving Cash Flow covers:
  • Modern ways of working.
  • The order-to-cash lifecycle.
  • Creating stability in dynamic business requirements.
  • Placing the client at the centre of credit activity.
  • Attacking unrecovered debt with a robust programme.
  • Handling cash collection conversations.
  • Structuring your credit collection conversations
  • Techniques to improve your cash collection volume.
Learning Format

This is a 5 hour face-to-face course.

Claim your CPD Certificate
Training session date and timings

No courses dates scheduled currently. 
Call 020 3141 7350 for more information

Eligibility

For anyone involved in managing customer relationships from opening new accounts, to those chasing payments.
This course is not restricted to those working in credit control positions.

Cost of training

£295 +VAT  per person for the 1 day, in person course.