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Product Knowledge Modules – Manager Feedback
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Product Knowledge Modules – Manager Feedback
EDA Product Module Manager Feedback Questionnaire
You have an employee/employees who have completed an EDA product knowledge module in the last 3 months. Please provide us with some feedback in this short anonymous survey so that we can improve our services.
1. Please identify the reasons why you purchased the product knowledge modules (tick as many as relevant)
To increase sales by improving my employees confidence to cross-sell and up-sell
The employee is new to the sector and the EDA modules are the best way to train them on the products we sell
The employee is an experienced wholesaler but wanted to update their knowledge
The City & Guilds Accreditation makes this an attractive training option
The EDA modules are bespoke training for our sector and we would not be able to find a similar alternative
Other reason
2. Overall, how would you rate the content of the modules?
Very Good
Good
Neither Good nor Poor
Poor
Very Poor
If you answered Poor or Very Poor please explain:
3. What was your overall experience of the administration process (enquiry, order, grade notification)?
Very Good
Good
Neither Good nor Poor
Poor
Very Poor
If you answered Poor or Very Poor please explain:
4. The content level was appropriate for my employees
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
If you answered Disagree or Strongly Disagree please explain:
5. The knowledge gained form the modules will help my employees provide a better service to my customers
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
If you answered Disagree or Strongly Disagree please explain:
6. Will you order further modules to support your employees?
Yes
No
If you would like to discuss your experience or wish to provide further feedback please complete the box below
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