EDA Product Knowledge Modules

1. Please identify the reasons why you purchased the product knowledge modules (tick as many as relevant)

To increase sales by improving my employees confidence to cross-sell and up-sell
The employee is new to the sector and the EDA modules are the best way to train them on the products we sell
The employee is an experienced wholesaler but wanted to update their knowledge
The City & Guilds Accreditation makes this an attractive training option
The EDA modules are bespoke training for our sector and we would not be able to find a similar alternative
Other reason

2. Overall, how would you rate the content of the modules?

If you answered Poor or Very Poor please explain:

3. Did your learner complete a new electronic course?

Yes
No

If you answered yes, please provide feedback on what you thought of the electronic content:

4. What was your overall experience of the administration process (enquiry, order, grade notification)?

If you answered Poor or Very Poor please explain:

5. The content level was appropriate for my employees

Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree

If you answered Disagree or Strongly Disagree please explain:

6. The knowledge gained form the modules will help my employees provide a better service to my customers

Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree

If you answered Disagree or Strongly Disagree please explain:

7. Will you order further modules to support your employees?

8. Have you seen a Return on Investment with either increased sales and/or improved customer service?

If you would like to discuss your experience or wish to provide further feedback please complete the box below (include contact details if you would like a response)

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Product Knowledge Modules – Manager Feedback

EDA Product Module Manager Feedback Questionnaire 2024