Understanding the products you sell is crucial to delivering great customer service. That’s why the Electrical Distributors’ Association (EDA) has invested in the development of a brand new set of 12 distance-learning product knowledge modules to be launched exclusively to members in 2018.
Developing the 12 EDA Product Knowledge Modules, which have achieved City & Guilds Accredited Programme status, has been a two-year collaborative process between manufacturers, wholesalers and independent lead authors each an expert in their field. The EDA commissioned the Institution of Engineering and Technology (IET) to help manage the production of the modules.
Margaret Fitzsimons, CEO at the EDA, explains why the time was right for the Association to develop its own training programme, “We’re in the fortunate position of having ready access, through our diverse membership, to an unparalleled breadth and depth of the latest product expertise. The response from our wholesalers and manufacturers has been fantastic: they volunteered their time to support the creation of this new training programme. Their contribution has really boosted the rigour and quality of the professional training the EDA offers to the UK’s electro-technical supply chain.
“Our members benefited hugely from the EDA’s partnership with our former provider MOL. The EDA has worked with MOL for many years and during that time around 16,000 modules have been studied, but when it came time to refresh the content it made absolute sense to take on the project ourselves.”
Created for anyone working in the electro-technical supply chain, the modules are suitable for both new entrants and anyone who wants to improve their product skills. Each module delivers professional training on an electro-technical subject or product area, with businesses free to choose the number and combination of modules that best suits their team.
The 12-subject programme covers both the established product areas such as lighting and cables, but also extends to offer training on renewables, IT and data infrastructure, and fire safety and security. And the distance-learning model means employees can manage their study around their work and home life.
The first two EDA Product Knowledge Modules – Introduction to the Principles of Electricity and Wiring Devices and Controls – will be available from April 2018, with the remaining modules launching throughout 2018.